The "Madeline" Unit

Shipping & Processing

Processing times for Quick Ship/Ready To Ship pieces vary and will be listed in the unit's description.

Custom Orders typically take 4-12 weeks to be made, processing times maybe extended due to shipping and supply chain disruptions if this occurs, we will notify the customer as soon as possible.

We Offer Free 3-5 Day Shipping on all orders in the Continental US. Expedited Options are Available at Checkout.

Cancellations & Returns

Sourcing and production begins immediately after an order is placed, hundreds of dollars in raw materials and products are spent and set aside for your order when processing begins.

Because of the amount of money that has to be spent upfront and the hundreds of man hours that go into creating a custom hair piece. You can only cancel your order within 48 hours of purchasing, after that cancellations are subject to our discretion (based on what stage of production your unit is in) and may incur a fee.

All returns are evaluated on a case by case basis. 

Any issues with your order must be reported within 72 hours of receipt per the carrier website. Once we are notified we will determine if your order is eligible for a return.

If your request for a return is approved, the unit must be sent back to the address that we provide, unaltered, unworn, and in its original packaging, to qualify for a Refund. 

For in stock pieces, your original payment method will be refunded less any applicable restocking fees within 5-10 business days.

Custom Made & Final Sale orders usually do not qualify for refunds. If we make an exception and accept a return for one of these items, the piece will be listed and sold on our website, once it sells you will be refunded less any applicable restocking fees.

In all other instances we will do everything we can to rectify any issues you have. For example if it is an instance where you want to adjust the color or fit of your unit we will do everything in our power to accommodate any reasonable requests.

Cap Construction refers to the wig cap the materials that is made of and most importantly the amount of lace the unit made of.

The lace portion of our wigs is made from our proprietary HD Lace and is the part of your wig that replicates your hairline and parting space and makes the unit look like it’s growing from your scalp. HD Lace is very thin and translucent and blends in with virtually any skin tone, for the most realistic look possible. Because this lace is so thin one has to be extra careful when washing and handling it.

We offer a wide variety of cap types to suit every individual's unique needs. All of our wigs are easy to wear and can be worn with glue or completely glueless. Different cap construction offers varying degrees of ease of use vs versatility. In order of least lace to most, and easiest to apply to most versatile to style, we offer a 5x5" closure, a 5.5x11" & 13x6" Glueless Lace frontal, as well as Traditional & Glueless Full Lace options.

A Closure is usually a square section of lace in the crown of the wig. Your unit can be parted anywhere along this lace. The lace portion of the wig will span temple to temple. The rest of the unit is wefted. With a closure unit you can cover your entire hairline or leave out a little of your own natural hairline if you prefer. It requires zero experience to apply it and achieve a seamless natural look,

In a frontal the lace section on the unit spans from one ear to the next, mimicing a natural hairline with a wefted back. This allows you to do a deep side part or have all of the hair pulled up away from your face in an updo or ponytail. Depending on your level of experience frontals may be a bit more high maintenance and require a more nuanced application. Our Frontals however are very easy to apply and can be worn glueless.

Our New 5.5X11" option is a hybrid between a 13x6" frontal and a closure, it is more structured, has built in ear tabs and is lined with silicone, all of which prevents lifting around the ear and allows your wig to be worn glueless while still having the illusion of a natural hairline.

We also offer traditional and Glueless Full Lace wigs. As the name suggests these units are made entirely of lace there are no wefts on the unit, all the hair is tied by hand to the caps, allowing you to part your unit anywhere, and style it in any way you chose(deep side part, high ponytail, braids, etc). These are the most natural looking and versatile options, however because the hair is all hand tied it is it is the most delicate of all the cap types and the most expensive.

Virtually all of our wigs can be worn daily and applied seamlessly and effortlessly without needing glue or sprays to hold them down. You can literally just put it on and go.

** Color temperature may vary slightly in person due to lighting & different screen settings.

*** Perfection takes time, so some of our units may require up to 12 weeks for processing and can be subject to supply chain delays.

**** When coloring hair each result will vary slightly each donor's hair has different underlying pigment and characteristics, no color is ever going to be 100% the same even when using the same placement, techniques and products compounded by the fact that you are comparing it a photograph, subjected to different lighting conditions, on a screen whose color calibration varies from device to device.